SAP EHS and Product Safety and Stewardship Support services

You are a SAP Partner ? Having to struggle to SAP EHS and/or SAP Product Safety and Stewardship support and maintenance activities for your customers ?
You are a SAP EH&S/Product Safety and Stewardship user ? With issues, questions, problems related to the use of SAP EH&S/PSS ?

Use eSpheres SAP EHS and Product Safety and Stewardship support services.

We support and maintain the SAP EHS and PSS applications for you or your customer(s) with a defined Service Level Agreement.

Our services can include the following activities related to SAP EH&S: Regulatory Content, SDS authoring, labeling, WWI & Templates, Expert and Rules systems, OCC and Interfaces:

• Support / Problem management
  • 1st, 2d and 3d levels support with ticketing system
  • for IT and regulatory related questions and issues
• Maintenance
• Improvements services
  • Change requests
  • Performance Optimization(technical and/or business processes)

The service is provided off-site (=remotely in English, French or Dutch.

The performance of our service is monitored on-line and reviewed with you quarterly.

Our pricing is transparent and determined after an short audit. It consists of:

1. a monthly fee for recurrent standardized operations
2. price per ticket for on-demand standardized operations
3. hourly price or lumpsum for non-standard operations (case per case quotations to be accepted by the client).

You have questions on Rules Sets results ?
You want to understand why the SAP EH&S application determines a specific GHS classification ?

We explain how the result depends on:

• Regulatory Content data,
• your data,
• Rules Set parameters
• Rules Set behavior
• precise chapter(s) of Regulation(s).

We help you to understand relationships between the applicable Regulation(s) and your data.