SAP EH&S Support services

You are a SAP Partner ? Having to struggle to SAP EHS support and maintenance activities for your customers ?
You are a SAP EH&S user ? With issues, questions, problems related to the use of SAP EH&S ?

Use eSpheres SAP EH&S support services.

We support and maintain the SAP EHS application for you or your customer(s) with a defined Service Level Agreement.

Our services can include the following activities related to SAP EHS, Regulatory Content, SDS authoring, labeling, WWI & Templates, Expert and Rules systems, OCC and Interfaces:

  • Support / Problem management
    • 1st, 2d and 3d levels support with ticketing system
    • for IT and regulatory related questions and issues
  • Maintenance
  • Improvements services
    • Change requests
    • Performance Optimization(technical and/or business processes)

The service is provided off-site (=remotely in English, French or Dutch.

The performance of our service is monitored on-line and reviewed with you quarterly.

Our pricing is transparent and determined after an short audit. It consists of:

  1. a monthly fee for recurrent standardized operations
  2. price per ticket for on-demand standardized operations
  3. hourly price or lumpsum for non-standard operations (case per case quotations to be accepted by the client).

You have questions on Rules Sets results ?
You want to understand why the SAP EH&S application determines a specific GHS classification ?

We explain how the result depends of:

  • Regulatory Content data,
  • your data,
  • Rules Set parameters
  • Rules Set behavior
  • precise chapter(s) of Regulation(s).

We help you to understand relationships between the applicable Regulation(s) and your data.

We help you to efficiently use SAP EHS, with or without Regulatory Content.