SAP EH&S/Product Safety and Stewardship Maintenance services

You are a SAP Partner ? Having to struggle to SAP EHS/Product Safety and Stewardship support and maintenance activities for your customers ?
You are a SAP EH&S user or a SAP Ppoduct Safety and Stewardship ? Challenged by maintenance activities especially Regulatory Content updates ?

Maintenance (and support) activities have to be performed on SAP EHS/Product Safety and Stewardship landscapes but you don't have all the required resources or skills for efficiently assuming these duties.

Use eSpheres SAP Product Safety and Stewardship Maintenance services.

We maintain (and support) the SAP Product Safety and Stewardship application for you (or your customers on your behalf) with a defined Service Level Agreement. Our services can include the following activities related to SAP PSS: Regulatory Content updates, WWI & Templates, Expert and Rules systems, OCC, and Interfaces:

• Maintenance
  • Corrective maintenance
  • Adaptative maintenance (including Regulatory Content updates)
  • Preventive maintenance
• Improvements services
  • Change requests
  • Performance Optimization(technical and/or business processes)
• Support / Problem management

The service is provided off-site (=remotely), in English, French or Dutch.

The performance of our service is monitored on-line and reviewed with you quarterly.

Our pricing is transparent and determined after an short audit. It consists of:

1. a monthly fee for recurrent standardized operations
2. price per ticket for on-demand standardized operations
3. hourly price or lumpsum for non-standard operations (case per case quotations to be accepted by the client).

Our maintenance include Regulatory Content for SAP EH&S update services for all providers especially:

• Verisk 3E (3E ERC, previously SAP ERC or SERC)
• Sphera (DataLink and Compliance Engine).